ez77 Privacy Policy

This Privacy Policy ("Policy") explains how ez77 ("we", "us", "our") collects, uses, stores, and discloses personal information relating to individuals ("you", "your", "Player") who access or use the ez77 online casino and sports betting platform available at ez77.lat. By registering an account or using any service provided by the Platform, you confirm that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you must not use the Platform.

This Policy should be read alongside the ez77 Terms and Conditions and any other supplementary policies published on the Platform. Where this Policy conflicts with a supplementary policy, the supplementary policy will take precedence for that specific subject matter. We may update this Policy periodically, and the "Last updated" date at the top of this page will reflect any material revisions.

ez77 collects personal information that is necessary to provide a safe, compliant, and enjoyable gaming experience. The categories of data we collect fall into three groups: information you provide directly, information generated by your use of the Platform, and information received from third-party service providers.

Information you provide directly:

• Full name, date of birth, and gender (required for account registration and KYC verification).
• Bangladesh mobile number and email address (used for account security, support communications, and optional promotional messages).
• Government-issued identity document details submitted during KYC verification (e.g. National ID card number, passport number).
• Payment method details sufficient for processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard (we do not store full card numbers — payment data is handled by our PCI-DSS compliant payment partners).

Information generated by your Platform use:

• Gameplay data including game history, bet amounts, win/loss records, session durations, and betting patterns — used to ensure fair play, detect fraud, and support responsible gaming monitoring.
• Device and technical data including IP address, browser type, operating system, device model, screen resolution, and referring URL — collected automatically when you access the Platform.
• Transaction records covering all deposit and withdrawal events, dates, amounts, and associated payment method identifiers — retained to meet financial record-keeping obligations.

Information received from third parties:

• Identity verification results from KYC service providers that we engage to confirm the authenticity of documents submitted during account registration.
• Fraud and risk signals provided by payment processors and anti-fraud services that help us identify and block suspicious transactions before they are processed.
• Responsible gaming referral data where a Player has been referred to ez77 from a third-party counselling or self-exclusion registry — used solely to honour existing exclusion requests.

ez77 uses the personal information we collect for the following specific purposes. We do not use your data for any purpose that is not listed below without first obtaining your explicit consent or updating this Policy.

• Account creation and management — verifying your identity, maintaining your account record, and processing your login sessions securely.
• Payment processing — facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining a complete and accurate transaction history for your account.
• KYC and anti-money-laundering compliance — fulfilling identity verification and financial monitoring obligations required by applicable regulations.
• Customer support — responding to your support requests, complaints, and dispute submissions through our 24/7 support team reachable at [email protected].
• Responsible gaming — monitoring gameplay patterns to identify signs of problem gambling and, where appropriate, proactively offering self-exclusion options or support resources.
• Service improvement and analytics — using aggregated, anonymised gameplay and technical data to improve Platform performance, game selection, and user experience. This analytics data cannot be used to identify individual Players.

Promotional communications — sending you bonus offers, tournament announcements, and platform updates where you have opted in to receive such communications. You may withdraw your consent and unsubscribe at any time by updating your communication preferences in account settings or by contacting support.

The table below summarises the primary legal basis on which ez77 processes each category of personal data. Where more than one basis is listed, we rely on each basis independently for the activities described.

Data Category	Legal Basis
Registration and identity data	Performance of contract (account agreement) and legal obligation (KYC/AML compliance).
Payment and transaction data	Performance of contract (payment processing) and legal obligation (financial record retention).
Gameplay and behavioural data	Legitimate interests (fraud prevention, responsible gaming monitoring) and performance of contract.
Marketing communications data	Consent (opt-in). You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

ez77 may share your personal information with the following categories of recipients in order to operate the Platform and meet our legal obligations. In all cases, data sharing is limited to the minimum necessary for the stated purpose.

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and their underlying processors) — receive transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies and applicable financial regulations.
• KYC and identity verification partners — receive the identity documents and data you submit during account registration to confirm your eligibility. These partners are contractually bound to use your data solely for identity verification purposes.
• Technology and hosting providers — cloud infrastructure, content delivery, and cybersecurity vendors who process data on our behalf under strict data processing agreements. These providers access data only to the extent necessary to deliver their contracted services.
• Regulatory and law enforcement authorities — where we are legally required or legally permitted to disclose data, for example in connection with a court order, anti-money-laundering investigation, or official regulatory inquiry. Disclosure is made only to the extent required by law.

ez77 does not transfer your personal data outside of its operating jurisdiction without ensuring that appropriate safeguards are in place. Where data is processed by a third-party provider located in a different country, we ensure that contractual protections equivalent to those described in this Policy are applied to your data at all times.

ez77 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you access the Platform. We use three categories of cookies:

• Strictly necessary cookies — required for the Platform to function (e.g. session authentication tokens, security cookies). These cannot be disabled without breaking core Platform functionality.
• Functional cookies — remember your preferences such as language setting, display options, and account settings so you do not need to re-enter them on each visit.
• Analytics cookies — collect anonymised information about how Players use the Platform (pages visited, time spent, game categories browsed) to help us understand usage patterns and improve Platform design. This data is aggregated and cannot identify individual users.

You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will impair Platform functionality and may prevent you from logging in or completing transactions. ez77 does not use third-party advertising or retargeting cookies.

ez77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or to comply with legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

Account registration and KYC documents are retained for a minimum of five years following account closure. Transaction records are retained for a minimum of five years from the date of the transaction. Gameplay logs used for responsible gaming monitoring are retained for the duration of the account and for two years after closure. Support correspondence is retained for three years from the date of the last interaction. Where a legal hold is placed on an account (e.g. due to a fraud investigation or legal dispute), relevant data will be retained for the duration of that hold regardless of the standard periods above.

As an ez77 Player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account username and a description of your request. We will respond within 30 days of receipt of a verifiable request.

• Right of access — you may request a copy of the personal data ez77 holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
• Right to erasure — you may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Note that we cannot delete data we are legally required to retain.
• Right to restrict processing — you may request that we limit the processing of your personal data in certain circumstances, for example where you contest its accuracy or object to our use of it.
• Right to withdraw consent — where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We will not charge a fee for responding to a data rights request unless the request is manifestly unfounded or excessive. In such cases, we may charge a reasonable administrative fee or refuse to respond, and we will notify you of our decision with reasons.

ez77 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls ensuring that only authorised personnel can access personal data on a need-to-know basis, regular security audits and vulnerability assessments of Platform infrastructure, and automatic session timeouts to protect accounts that are left unattended on mobile devices.

While ez77 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is 100% secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, ez77 will notify affected Players and relevant authorities in accordance with applicable law. You can help protect your account by using a strong, unique password and enabling any two-factor authentication options available in your account settings.

The ez77 Platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will delete that data immediately and close the associated account without notice. If you are a parent or guardian and believe that a minor in your care has registered an account on ez77, please contact us immediately at [email protected] so we can take prompt action.

ez77 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the "Last updated" date shown at the top of this page will be revised accordingly. We encourage you to review this page periodically to stay informed about how we protect your information. Where a change significantly affects your rights or the way we use your data, we will make reasonable efforts to notify registered Players via email or an in-platform notification prior to the change taking effect. Continued use of the Platform after an updated Policy has been published constitutes your acceptance of the revised terms.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a data protection concern, please contact the ez77 support team by email at [email protected]. Please include your registered account username and a clear description of your query in all correspondence. Our support team operates 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6), and we aim to respond to all data-related enquiries within one business day.